If you wish to unsync (or change) your account, we’ll need to verify your identity first to ensure your account remains secure.
Please contact Customer Support with the following information:
■ Required Information
- Account ID:
- Sync Status (Google/Apple/Email/Etc):
- Linked Email Address:
- Purchase Receipts:
*Please contact Customer Support to have the current sync removed first. Once unsynced, you can manually sync a new platform email to your account.
* During the unsyncing process, we may request additional information — such as a purchase receipt from a specific date — to verify your identity.