Pre-registration is currently available on Google Play and the Apple App Store.- [Go to Pre-registration Page]Those who pre-register will receive a variety of rewards after the official launch.We also encourage you to stay tuned to our official community and social media channels, where we’ll be sharing more updates and event news soon.

Thank you for contacting us regarding the pre-registration rewards.Pre-registration rewards for Resident Evil Survival Unit will be distributed sequentially via the in-game mailbox after the official launch.The detailed distribution schedule will be announced through an official notice at launch, so we kindly ask you to stay tuned for further updates.

If it has been 7 days or less since your account was deleted, you can request recovery through Customer Support after a quick verification process.   After 7 days, your account’s synced email is automatically removed to protect personal data, making standard recovery difficult.   In such cases, we may still be able to recover your account if you can verify your identity with a purchase receipt. Once verified, we can help you resync the account using a new Joyple email.   Please contact Customer

If you’re experiencing any issues with a purchased item, please contact Customer Support with the following information:  1. How to check transaction history Visit [Google Pay] > Log in > Activity > Select the transaction you wish to check  2. After confirming your payment details, contact Customer Support with the following information: ■ Payment Details - Account ID:  - Operative Name:  - Google Account:  - Payment Date & Time:  - Purchased Item Name:  - Payment Receipt (screenshot required): 

Please follow the steps below to delete your account.  ■ How to delete your account  - [Select your profile located in the upper left corner] > [Settings] > [Account Management] > [Delete Account]  * You may recover your account once within a 7-day grace period after initiating the deletion.