Pre-registration is currently available on Google Play and the Apple App Store.- [Go to Pre-registration Page]Those who pre-register will receive a variety of rewards after the official launch.We also encourage you to stay tuned to our official community and social media channels, where we’ll be sharing more updates and event news soon.

Thank you for contacting us regarding the pre-registration rewards.Pre-registration rewards for Resident Evil Survival Unit will be distributed sequentially via the in-game mailbox after the official launch.The detailed distribution schedule will be announced through an official notice at launch, so we kindly ask you to stay tuned for further updates.

If you’re experiencing any issues with a purchased item, please contact Customer Support with the following information:  1. How to check transaction history Visit [Google Pay] > Log in > Activity > Select the transaction you wish to check  2. After confirming your payment details, contact Customer Support with the following information: ■ Payment Details - Account ID:  - Operative Name:  - Google Account:  - Payment Date & Time:  - Purchased Item Name:  - Payment Receipt (screenshot required): 

Please follow the steps below to delete your account.  ■ How to delete your account  - [Select your profile located in the upper left corner] > [Settings] > [Account Management] > [Delete Account]  * You may recover your account once within a 7-day grace period after initiating the deletion.

If you’re experiencing issues such as a black screen, crashing, or freezing when trying to launch the game, please check the following:  ■ Make sure your device OS and the game app are up to date - Android: [Settings > Software Update] - iOS: [Settings > General > Software Update] - Check the Google Play Store or App Store to ensure you're using the latest version of the game.  ■ Close other apps running in the background and restart your device  ■ Delete and reinstall the game app If the issue