If it has been 7 days or less since your account was deleted, you can request recovery through Customer Support after a quick verification process. 

 After 7 days, your account’s synced email is automatically removed to protect personal data, making standard recovery difficult. 

 In such cases, we may still be able to recover your account if you can verify your identity with a purchase receipt. Once verified, we can help you resync the account using a new Joyple email. 

 Please contact Customer Support with the appropriate information below based on your case. 

 * Account recovery after deletion is limited to a maximum of 3 times. 

 * Please be careful to avoid accidentally deleting your account. 

 [Required Information] 

 Case 1. Account recovery within 7 days of deletion 

 - Account ID: 

 - Operative Name: 

 - Mansion Level: 

 Case 2. Account recovery after 7 days of deletion 

 - Account ID: 

 - Operative Name: 

 - Mansion Level: 

 - Screenshot of a purchase receipt: 

 - New Joyple email address to link the account: 

 * Additional purchase receipts may be requested depending on the situation.