If you need help recovering your Joyple account information, please refer to the instructions below:

 1. If you’ve forgotten your Joyple email ID

 Recovering a lost email requires verifying your identity. Please contact Customer Support with the following information:

 [Required Information]

 - Account ID:

 - Operative Name:

 - Mansion Level:

 - Device model you’re currently using:

 - Screenshot of a purchase receipt:

 2. If you’ve forgotten your Joyple account password

 You can reset your password and receive a temporary one in-game by following the steps below:

 1. [Login Screen]> tap [Sign in with Email]

 2. Tap [Reset Password]

 3. Enter your email address to receive a temporary password

 * Temporary passwords are only valid for a limited time for security reasons. Please make sure to change it immediately after logging in.