Unlike synced accounts, guest account data is stored directly on your device. If you delete the game or its cache, reset your device, or switch to a new one, the game data may be permanently lost. 

 However, if we’re able to verify your ownership of the lost account, we may be able to help you recover it by syncing it to a Joyple email account. 

 Please contact Customer Support with the required information below based on your case: 

 1. If your guest account has a purchase history: 

 [Required Information] 

 - Account ID: 

 - Operative Name: 

 - Mansion Level: 

 - Screenshot of a purchase receipt: 

 - Joyple email address you’d like to sync the account to: 

 * Please provide an email address that is not already synced to another account. 

 * Recovery details, including a temporary password, will be sent to the provided email address. 

 2. If your guest account has no purchase history: 

 [Required Information] 

 - Account ID: 

 - Operative Name: 

 - Mansion Level: 

 - Device model you were using: 

 - Joyple email address you’d like to sync the account to: 

 * Please note that account recovery may be difficult depending on the account status and available data.