If you’re experiencing any issues with a purchased item, please contact Customer Support with the following information:
1. How to check transaction history
Visit [Google Pay] > Log in > Activity > Select the transaction you wish to check
2. After confirming your payment details, contact Customer Support with the following information:
■ Payment Details
- Account ID:
- Operative Name:
- Google Account:
- Payment Date & Time:
- Purchased Item Name:
- Payment Receipt (screenshot required):
- Order Number (starts with GPA.):
- Request Type: Item delivery or Refund
* Please make sure to attach a screenshot of your payment history to help us verify your purchase.