If you’re experiencing any issues with a purchased item, please contact Customer Support with the following information:

 1. How to check transaction history

 - Visit [Apple Report a Problem] > [Receipt] > [Select the Receipt on the items with errors]

 2. After confirming your payment details, contact Customer Support with the following information:

 ■ Payment Details

 - Account ID: 

 - Operative Name: 

 - Apple Account: 

 - Payment Date & Time: 

 - Purchased Item Name: 

 - Payment Receipt (screenshot required): 

 - Order Number (starts with M):

 - Request Type: Item delivery or Refund

 * Please make sure to attach a screenshot of your payment history to help us verify your purchase.